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QA Supervisor

City & State: 

Ancaster, ON, CA, L9G 3L1

L9G 3L1
Job Category:  Bakery Operations
L9G 3L1

ARYZTA is a global baking company with a Passion for Good Food. We provide our retail and foodservice customers with a portfolio of bakery solutions so they can deliver memorable, delicious food to consumers. With operations in the United States, Canada, South America, Europe, Asia, Australia and New Zealand, ARYZTA has become a global leader in the baked goods industry and one of the largest specialty bakery companies in the world. Our leading bakery brands in North America include La Brea Bakery®, Otis Spunkmeyer®, and Oakrun Farm Bakery®. We have 58 state-of-the-art bakeries and kitchens around the globe, with 20 of those in North America, and are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers’ expectations. The Americas team champions the values of Integrity, Ownership, Customer Focus, Creativity and Care to help us deliver on People Safety, Food Safety, Quality and Collaboration.

Job Title

  • Quality Assurance Supervisor


  • Ancaster, ON


  • Quality Assurance

Reporting to

  • Food Safety and Quality Assurance Manager


Position Purpose

This position is responsible for coordination and supervision of the Quality Assurance Lab and Quality Assurance Technicians.


Key Accountabilities

  • Direct report responsibility including QA/food safety training for direct reports, completion of their QA direct reports performance assessments, coaching, disciplinary action
  • Weekly planning of QA staffing requirements according to production and sanitation demands (floor presence for all shifts)



  • Maintain accurate facility and food safety information databases
  • Provides support to manufacturing teams to strengthen the awareness of GMP’s on the manufacturing floor environment
  • Provide support, guidance and coaching to direct reports
  • Follow up to all tasks assigned to direct reports and holding them accountable for completion.
  • Participate in scheduled Glass and Plastic Audit and maintain log
  • Maintain incident report log, investigation, co-ordination of corrective action and completion.
  • Participate in scheduled GMP audit. Conduct all zone/GMP audits.  Prepare and update zone audit reports.  Set corrective actions and assign appropriate time lines.  Verify corrective actions are completed on time and as stated.
  • Contribute as a key member of the Quality Assurance team
  • Ensure Microbiological Testing Protocols and all other lab analysis are being completed in a timely manner both in house and with third party lab
  • Track and trend KPI’s against objectives
  • Undertake any special assignment or project as directed by the QA Manager in a timely and professional manner
  • To identify all deviations relating to quality, product safety, sanitation, GMPS, Third Party , Regulatory Agencies, and customer standards.  Determine and carry out corrective actions in a timely manner.  Verify completion
  • Ensure completion and accuracy of all documentation
  • To assist whenever possible in corrective actions and preventative measures
  • To exercise sound judgment, good interpersonal skills and integrity
  • To provide timely communication on all critical issues
  • Adhere to GMPs and Health and Safety rules as outlined in employee handbook
    • Keep work area clean and clear of hazards
    • Report any unsafe conditions, incidents or injuries to supervisor immediately
    • Use all prescribed personal protective equipment
  • Ensure GMP’s and safe food handling practices are being followed
    • Follow all GMPs including maintaining personal hygiene, hand washing/sanitizing hands, clean up spills
    • Report any foreign material findings
    • As part of food security, report any unusual people or behavior


Skills, Experience & Qualifications

  • Excellent computer skills in Microsoft Office (Outlook, Excel, & Word)
  • Must be detail-oriented, analytical and have excellent interpersonal and communication skills (both oral and written)
  • Computer skills
  • Enthusiastic and capable of working in a fast-paced changing environment
  • Able to climb ladders, stairs, and work on heights
  • Ability to analyze problems and provide workable solutions


Education, Technical Qualifications, Experience and Competencies Proficiency Level



  • Post Secondary Education in Food Science or related field



  • Work experience in the food industry - bakery experience is an asset


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to climb, stand or walk for extended periods of time.
  • Use a computer keyboard and monitor more than 25% of total work time.
  • The employee must occasionally lift and/or move up to 50 pounds.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • ARYZTA Limited is a 24 hour/ 7 day manufacturing operation
  • The temperature of the environment within the production area can range from 58 - 80 degrees fahrenheit depending on the department 
  • The production areas are often loud, exceeding 85 decibels, due to the machinery that is running; earplugs are required to be worn while in the bakery at all times
  • While performing the duties of this job, the employee frequently works near moving mechanical parts and is occasionally exposed to outside weather conditions, wet and/or humid conditions, fumes or airborne particles, and extreme cold.

We thank each applicant for taking the time and effort to submit your resume, however, only candidates to be interviewed will be contacted. Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.