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Retail Store Supervisor

City & State: 

Ancaster, ON, CA, L9G 3L1

L9G 3L1
Job Category:  Restaurant & Retail Stores
L9G 3L1

ARYZTA is a global baking company with a Passion for Good Food. We provide our retail and foodservice customers with a portfolio of bakery solutions so they can deliver memorable, delicious food to consumers. With operations in the United States, Canada, South America, Europe, Asia, Australia and New Zealand, ARYZTA has become a global leader in the baked goods industry and one of the largest specialty bakery companies in the world. Our leading bakery brands in North America include La Brea Bakery®, Otis Spunkmeyer®, and Oakrun Farm Bakery®. We have 58 state-of-the-art bakeries and kitchens around the globe, with 26 of those in North America, and are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers’ expectations. The Americas team champions the values of Integrity, Ownership, Customer Focus, Creativity and Care to help us deliver on People Safety, Food Safety, Quality and Collaboration.



Job Title

  • Retail Store Supervisor


  • Retail Store Outlet

Reporting to

  • Bakery Coordinator

Position Purpose

This position is responsible for ensuring the efficient and profitable operation of the retail store outlet.

Key Accountabilities

To maintain an excellent level of front-line customer service, accuracy, and detail for all transactions and inquiries.


  • Balance previous days sales to cash ensuring $300.00 float to start the day, and report any discrepancies to the Bakery Coordinator
  • Give day’s sales cash to Accounts Payable Clerk prior to store opening each day; Friday & Saturday cash receipts are handed in on Monday mornings prior to store opening
  • Complete store operational requirements by scheduling and assigning employees; follow up on work results. Schedules must be completed one month in advance - ensure coverage during holidays and employee absences
  •  Manage stock levels and make key decisions about stock control - keep spoils to a minimum to maintain budget requirements
  • Initiate changes to improve the business
  • Manage and motivate team to increase sales and ensure efficiency
  • Place bread orders once per week, keep control of inventory to prevent excessive stock in the freezer
  • Place orders for milk as required
  • Manage Gourmet Baker product and place orders as required. 
  • Maximize profits by minimizing costs, balance product purchases.
  • Ensure that all paid food is accompanied by a receipt. All foods leaving the store unpaid are to be accompanied by a donation request form or a no change order sheet - the no charge order sheets – the no charge order sheets are to include a value given to the Bakery Coordinator at the end of each week
  • Ensure that proper employee discounts are being monitored and given correctly (20% discount for Oakrun and Gourment Baker #1’s or firsts, this does not apply to outside vendors such as milk, Lanthier bread, etc.)
  • Ensure that foods for large orders not go out on Oakrun or Lanthier bread trays.  Food is to be re-packed into corrugate cases - you may get approval for trays from the Bakery Coordinator; however it is the responsibility of the Retail Store Supervisor to follow up and ensure that trays are returned.
  • Ensure that there is only $50.00 in the cash till at any given time for safety and security - cash in excess of $50.00 is to be taken to the office and placed in the safe
  • Ensure that the store is never left unattended and one person is present at all times
  • Each Monday, provide the Bakery Coordinator with the daily till readings from the prior week
  • Adhere to all applicable job procedures as outlined in SOP manual
  • Adhere to GMPs and Health and Safety rules as outlined in employee handbook
    • Keep work area clean and clear of hazards
    • Report any unsafe conditions, incidents or injuries to supervisor immediately
    • Use all prescribed personal protective equipment
  • Ensure GMP’s and safe food handling practices are being followed
    • Visually inspect the board loader area to ensure food safety
    • All tools to be cleaned and maintained in good repair. Report any broken, damaged, or missing tools to your supervisor. Do not discard any damaged or broken tools.
    • Follow all GMPs including maintaining personal hygiene, handwashing/sanitizing hands, clean up spills (ie: ingredients, water, debris and wood)
    • Report any foreign material findings to your supervisor
    • As part of food security, report any unusual people or behaviours to your supervisor
  • Perform all other duties assigned


Skills, Experience & Qualifications

  • Strong front-line customer service skills
  • Strong organizational skills
  • Service oriented --- high need to please
  • Excellent interpersonal and communication skills (both verbal & written)
  • High level of accuracy and detailing
  • Proficient and dependable


Education, Technical Qualifications, Experience and Competencies Proficiency Level



  • High school diploma or equivalent


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The majority of work in the retail store outlet requires employees to stand on their feet for the entire  8-12 hour shift
  • Physical demands may also include reaching, bending, walking, lifting (up to a maxiumum of  50lbs) and performing repetitive actions
  • Please refer to the PDA for all physical requirements of this position


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The temperature of the environment within the retail store outlet ranges from 68-74 degrees farenheight
  • The production areas are often loud, exceeding 85 decibels, due to the machinery that is running; earplugs are required to be worn while in the bakery at all times
  • Depending on postion, some employees may be exposed to dust; dust masks and respirators are available if required

We thank each applicant for taking the time and effort to submit your resume, however, only candidates to be interviewed will be contacted. Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.

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