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FSQA Supervisor

City & State: 

Brantford, ON, CA, N3S 7X6

N3S 7X6
Job Category:  Food Safety & Quality Assurance
N3S 7X6

ARYZTA is a global baking company with a Passion for Good Food. We provide our retail and foodservice customers with a portfolio of bakery solutions so they can deliver memorable, delicious food to consumers. With operations in the United States, Canada, South America, Europe, Asia, Australia and New Zealand, ARYZTA has become a global leader in the baked goods industry and one of the largest specialty bakery companies in the world. Our leading bakery brands in North America include La Brea Bakery®, Otis Spunkmeyer®, and Oakrun Farm Bakery®. We have 58 state-of-the-art bakeries and kitchens around the globe, with 20 of those in North America, and are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers’ expectations. The Americas team champions the values of Integrity, Ownership, Customer Focus, Creativity and Care to help us deliver on People Safety, Food Safety, Quality and Collaboration.

Job Title

  • FSQA Supervisor


  • FSQA


Position Purpose

The FSQA Supervisor has the primary responsibility for protecting the food by supervising FSQA Technicians to effectively implement food safety and quality procedures and meeting all regulatory, customer, and ARYZTA requirements.


Key Accountabilities

  • The FSQA Supervisor is responsible for implementing and monitoring food safety and quality assurance procedures and ensuring operations is in compliance with best practices for food safety and quality.
  • The FSQA Supervisor reports to the Manager, FSQA and provides leadership directly to their team.



  • Responsible for complying with the Global Food Safety Initiative (GFSI) standards (i.e. BRC, SQF)
  • Responsible for supporting the HARPC Team in the implementation of an effective Food Safety plan focused on the elimination of biological, chemical, physical and economically motivated hazards from our foods.
  • Responsible for documentation, control, and maintenance of the Quality Management System (QMS) including procedures, records, Good Manufacturing Practices (GMPs), and Hazard Analysis and Critical Control Points (HACCP)
  • Works to maintain the safety, legality and quality of each food and the processes used in their manufacture
  • Responsible for meeting and exceeding customer requirements
  • Works to reduce customer/consumer complaints for foods manufactured on site using root cause analysis, corrective actions and preventive measures
  • Responsible for the day to day management of the Tech 3, FSQAs including training and development of team and clear identification of objectives to meet the bakery needs
  • Reports food safety and quality issues, corrective actions, and preventive measures to the Manager, FSQA
  • Data analysis and reporting
  • Develop and review SOP’s for QA
  • Responsible for coaching, development and performance evaluations of all the Tech 3, FSQAs
  • Ensures completion of Quality Assurance Procedures Annual review by all FSQA Technologists
  • Product review, samples, evaluations
  • Coordinate finished product sample collection and shipment for customer review
  • Prepare presentations for meetings
  • Support inventory control process
  • Maintain EtQ Database with respect to product held
  • Conduct follow up and investigations from holds making suitable recommendations for prevention of reoccurrence
  • Assist in investigation and disposition of finished product placed on hold as a result of quality issues
  • Ensure that proper traceability is maintained through the re-grade process
  • Ensure all employees are aware of their responsibilities specific to food safety, legality, and quality
  • Maintain the required hygiene, safety and quality standards on the production floor
  • Other duties as assigned


Skills, Experience & Qualifications


  • Excellent interpersonal and communication skills that will allow you to build strong and effective working relationships with internal and external customers
  • Attention to detail, effective report writing skills and computer literacy
  • Extremely motivated, organized, self-starter that can work under pressure
  • Excellent knowledge of quality management and food safety systems
  • Analytical
  • Proactive, displays initiative
  • Dedicated and energetic
  • Ability to lead and motivate a team
  • Taking initiative to achieve results



Education, Technical Qualifications, Experience and Competencies Proficiency Level




  • Supervisory and effective communications skills
  • Bachelor of Science Degree or sufficient experience in the food industry
  • Training in HACCP (Hazard Analysis & Critical Control Points)
  • Trained in a Global Food Safety Initiative (GFSI) standard such as BRC or SQF
  • Basic understanding of microbiology
  • 3 years food industry manufacturing or quality experience including supervisory experience
  • Good writing, mathematics, analytical, and critical thinking skills
  • Proficient in computers including spreadsheets, statistical programs, and SAP applications




  • Post secondary diploma in Food Science
  • Minimum 5 years experience in food processing, food safety and quality assurance


Physical Requirements


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Regularly required to climb, stand or walk for extended periods of time
  • Use a computer keyboard and monitor more than 25% of total work time
  • Food and ingredient tasting or sampling is required. For people with food sensitivities or allergies, this facility uses the following allergens in food production:
    • Wheat
    • Egg
    • Tree nuts
    • Soybean
    • Milk
    • Sulphites


Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • While performing the duties of this job, the employee frequently works near moving
  • mechanical parts and is occasionally exposed outside weather conditions, wet and/or humid conditions, fumes or airborne particles, and extreme cold.
  • The noise level in the work environment is often moderate to loud.
  • Ability to work different shifts and weekends

We thank each applicant for taking the time and effort to submit your resume, however, only candidates to be interviewed will be contacted. Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.