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Coordinator, FSQA

City & State: 

Burnaby, BC, CA, V5B 3B3

V5B 3B3
Job Category:  Food Safety & Quality Assurance
V5B 3B3

ARYZTA is a global baking company with a Passion for Good Food. We provide our retail and foodservice customers with a portfolio of bakery solutions so they can deliver memorable, delicious food to consumers. With operations in the United States, Canada, South America, Europe, Asia, Australia and New Zealand, ARYZTA has become a global leader in the baked goods industry and one of the largest specialty bakery companies in the world. Our leading bakery brands in North America include La Brea Bakery®, Otis Spunkmeyer®, and Oakrun Farm Bakery®. We have 58 state-of-the-art bakeries and kitchens around the globe, with 20 of those in North America, and are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers’ expectations. The Americas team champions the values of Integrity, Ownership, Customer Focus, Creativity and Care to help us deliver on People Safety, Food Safety, Quality and Collaboration.


Position Purpose

This position is responsible for investigating all finished product holds, conduct root cause analysis, and ensure execution of disposition action, provide timely communication on all critical issues, and will be a part of all audit preparation.


Key Accountabilities

Responsible for maintaining integrity of QA controlled documentation, maintaining finished goods hold process, and ensuring compliance to customer & AIMS requirements for product quality expectations.



  • Support in maintaining and updating control sheets and all other documentation in the plant
  • Responsible to identify and coordinate quality initiatives and decision making with the management team, production supervisor and shipping supervisor in order to ensure that food safety is not compromised.
  • Responsible in managing the changes in food safety systems with approval and authorization from senior management representative
  • Maintaining and updating Finished Product Hold Log
  • Schedules and coordinates internal QMS and BRC gap assessment audits
  • Conduct training for FSQA Specialists on product quality job tasks
  • Review & filing of product traceability documents.
  • Review of all on-line documentation for compliance prior to filing
  • Ensure all employees are aware of their responsibilities specific to food safety, legality and quality
  • Set-up product quality photos for new and existing products, as required
  • Assist with shelf-life studies on new products as well as verification of shelf-life on existing products
  • Input data for Key Performance Indicators as required for customers and for those established for internal use
  • Assist whenever possible in corrective actions and preventative measures
  • Ensure completion and accuracy of all documentation
  • Participate in developing the company’s quality/food safety objectives
  • Responsible for complying with the Global Food Safety Initiative (GFSI) standards (i.e.BRC, SQF)
  • Data analysis and reporting
  • Adhere to GMPs and Health and Safety rules as outline in employee handbook
    • Keep work area clean and clear of hazards
    • Report an unsafe conditions, incidents or injuries to supervisor immediately
    • Use all prescribed personal protective equipment
  • Ensure GMPs and safe food handling practices are being followed
    • Follow all GMPs including maintaining personal hygiene, hand washing / sanitizing hands, clean up spills
    • Report any foreign material findings
    • As part of food security, report any unusual people or behaviour
  • Provide back up support for FSQA Specialist
  • Other duties as required


Training & Development


  • Develop and review SOP’s for QA
  • Responsible for coaching, development and performance evaluations of all the Quality Assurance Technicians.
  • Product review, Samples, Evaluations
  • Coordinate finished product sample collection and shipment for customer review
  • Prepare presentations for meetings.
  • Support inventory control process
  • Conduct follow up and investigations from holds making suitable recommendations for prevention of reoccurrence.
  • Assist in investigation and disposition of finished product placed on hold as a result of quality issues.
  • Other duties as assigned



Skills, Experience & Qualifications


  • Strong knowledge of quality management and food safety systems i.e. GMP, HACCP.
  • Excellent interpersonal and communication skills to work with all operations and departments
  • Precise attention to detail, report writing skills and computer literacy are essential
  • Enthusiastic and capable of working in a fast-paced changing environment
  • Ability to analyse problems and provide workable solutions
  • Excellent interpersonal and communication skills that will allow you to build strong and effective working relationships with internal and external customers
  • Attention to detail, effective report writing skills and computer literacy
  • Extremely motivated, organized, self-starter that can work under pressure
  • Proactive, displays initiative to achieve results
  • Dedicated and energetic
  • Ability to lead and motivate a team


Education, Technical Qualifications, Experience and Competencies Proficiency Level



  • Degree food science or related discipline or equivalent experience
  • 3 years minimum in Quality Assurance in a food manufacturing environment
  • Training in HACCP (Hazard Analysis & Critical Control Points)
  • Trained in a Global Food Safety Initiative (GFSI) standard such as BRC or SQF
  • 3 years food industry manufacturing or quality experience including supervisory


  • Good writing, mathematics, analytical, and critical thinking skills



  • Work experience in the food industry – bakery experience is an asset
  • Basic understanding of microbiology
  • Proficient in computers including spreadsheets, statistical programs, and SAP applications


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to climb, stand or walk for extended periods of time.
  • Use a computer keyboard and monitor more than 60% of total work time.
  • The employee must occasionally lift and/or move up to 50 pounds.


Work Environment

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • ARYZTA is a 24 hour / 6 day manufacturing operation
  • While performing the duties of this job, the employee frequently works in a seated office environment
  • The noise level in the work environment often varies from quiet to moderate to loud.
  • Occasional evening and weekend work
  • On-call availability in support of local facilities and initiatives

We thank each applicant for taking the time and effort to submit your resume, however, only candidates to be interviewed will be contacted. Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.