Customer Service Agent

Working with Us

In ARYZTA, every day is different. If you are resilient, ambitious, and a team player, ARYZTA could be the place for you to thrive and grow in your career! We take pride in our high quality, delicious food and in our leading position as the world's number one frozen bakery. We're behind some of the best in-store freshly baked bread as well as one of Ireland's best loved food brands, Cuisine de France.

The Candidate

We're looking for an enthusiastic, target driven Customer Service Agent to join our friendly Customer Service team in our Grange Castle office (Dublin 22). You should be an excellent communicator, be comfortable presenting products or services over the phone, as well as dealing with customer concerns and queries.

The Role

Our customer service agents are responsible for:

• Delivering professional, efficient and timely customer service
• Contacting existing, new and lapsed customers via outbound and inbound calls to
• Asking questions to identify customer needs and maximise sales opportunities
• Processing orders accurately
• Going the “extra mile” to meet sales targets, facilitate future sales, and sell new products
• Developing relationships and building rapport to ensure customer satisfaction 
• Being the experts in our product portfolio and understanding of industry trends
• Contributing to the overall success of the sales team through suggesting areas for improvement and opportunities for focusing new business campaigns
   

Skills & Qualifications – Essential

• Experience working in a FMCG or food-related role
• Experience within a contact centre environment or other sales/customer service role
• Self-motivated, competitive individual with drive and a track record of successfully meeting sales targets 
• Ability to learn about products and services and explain them to customers
• Excellent communication and interpersonal skills
• Strong negotiation skills with the ability to resolve issues and address complaints effectively
• Experience meeting targets within a team environment
• Confident and professional manner

Skills & Qualifications – Desirable

Proficient in MS Office and SAP

What We Offer

• A competitive remuneration package including performance related bonus;
• 6% Company Pension Top Up
• Income Continuance (Illness) and Life Assurance Cover
• Maternity and Paternity top up (eligibility criteria apply
• Flexible and Hybrid Working Arrangements
• Gym on Site
• Free Parking
• 1 day paid annual charity leave, allowing you to volunteer for our charity partners or a cause of your choice.
• 1 day paid wellness day
• 22 days annual leave increasing to 26 days Annual Leave after 5 years’ service
• Subsidised canteen 
• Free coffee and tea
• Bike to work scheme.
• Nursing room
• Prayer room
• Employee Support Service
• Further Education Sponsorship
• Flu vaccine programme

Your Application

At ARYZTA we promote diversity and inclusion and are an equal opportunities employer. If you are interested in applying for a position that is a good match for your skills, experience and interests, we'd love to hear from you! Please submit your complete application on http://www.aryztacareers.com/