Customer Service Agent (Hybrid)


Dublin, IE

Job Type:  Sales

Looking for your next Career Move in ARYZTA?

If you are looking for your next step in your ARYZTA journey, you are in the right place to explore new opportunities across our business.

ARYZTA is for people who are passionate about what they do and doing it well. We take pride in our high quality, delicious food and in our leading position as the world’s number one frozen bakery.

Our employees are one of our key ingredients, and together we play a critical role in driving the continued success of our business. 

We value the development and retention of great people in our business, if you are resilient, ambitious, a team player, and passionate about driving forwards your career with us, we would love to hear from you!


The Candidate

We are looking for enthusiastic and competitive Customer Service Agents to join our Customer Service team. You should be an excellent communicator, be comfortable presenting products or services over the phone as well as dealing with any customer concerns and queries.


The Role

  • Contact existing / new & lapsed customers via outbound and inbound calls to process orders in an accurate manner
  • Delivery of a professional, efficient and timely standard of customer service
  • Drive sales of new and complimentary product ranges
  • Go the “extra mile” to meet sales targets and facilitate future sales
  • Ask questions to identify customer needs effectively and maximise sales opportunities
  • Develop relationships and build rapport with our customers and business partners to ensure customer satisfaction (account management style with your own defined set of customers)
  • Build an excellent knowledge of our product portfolio and an understanding of industry trends
  • Contribute to the overall success of the sales teams through suggesting areas for improvement and opportunities for focussing new business campaigns


Skills & Qualifications – Essential

  • Proven experience within a contact centre environment or other sales/customer service role
  • Self-motivated, competitive individual with drive, enthusiasm and a proven track record of successfully meeting sales targets preferably over the phone
  • Demonstrated ability to learn about products and services and describe/explain them to customers
  • Excellent communication and interpersonal skills
  • Strong negotiation skills with the ability to resolve issues and address complaints effectively
  • Demonstrated ability to meet targets within a team environment
  • Confident and professional manner


Skills & Qualifications – Desirable

  • Proficient in MS Office and SAP
  • Experience of working in a FMCG and / or food role



What We Offer

In return for your experience, we offer:

  • A competitive remuneration package including performance related bonus;
  • Company pension scheme
  • Income Continuance (Illness) and Life Assurance Cover
  • Maternity and Paternity top up (eligibility criteria apply
  • Flexible and Hybrid Working Arrangements
  • Gym on Site
  • Free Parking
  • 1 day paid annual charity leave, allowing you to volunteer for our charity partners or a cause of your choice.
  • 22 days annual leave increasing to 26 days Annual Leave after 5 years’ service
  • Subsidised canteen / restaurant
  • Free coffee and tea
  • Bike to work scheme.
  • Nursing room
  • Prayer room
  • Employee Support Service
  • Further Education Sponsorship
  • Flu vaccine programme


ARYZTA is proud to be an equal opportunity employer. Creating an inclusive culture where all our people achieve their potential is fundamental to our business.


Your Application

At ARYZTA our employees are our number one asset and one of our  key ingredients. If you are interested in applying for a position in ARYZTA please submit your complete application documents (CV and motivation letter).

We are looking forward to receiving your application on

Each of our candidates throughout the world deserves to be treated with fairness, respect and dignity. 
We are an equal opportunity employer and committed to hiring, training, compensating, and promoting persons based on their individual talents and abilities. We embrace diversity and opportunities are extended to employees and prospective employees without regard to race, colour, gender, religion, age, natural origin, family status, veteran status, sexual orientation, disability, or any other criterion prohibited by applicable federal, state, local, or international laws.