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Customer Service Centre - Team Manager

Location: 

Dublin, IE

Shift Type:  Sales

ARYZTA is for people who are passionate about what they do and doing it well. We take pride in our high quality, delicious food and in our leading position as the worlds number one frozen bakery. Our employees are one of our key ingredients, and together they play a critical role in driving the continued success of our business. 
 

In ARYZTA, every day is different. If you are resilient, ambitious, and a team player, ARYZTA could be the place for you to thrive and grow in your career!

The Role:

Reporting to the Head of Customer Service, this key management role is responsible for developing an inbound strategy within the ARYZTA Food Solutions Customer Service Centre and driving a robust approach to People Management matters. The role covers a wide range of telesales activities which are predominantly focused on both customer and consumer activity. 

 

Key Duties and Responsibilities:

  • Manage all day to day aspects of a Customer Service team, in line with strategic and commercial objectives, ensuring a professional, efficient and time bound team is in place at all times.
  • Consistently role model and interact with customers, developing and maintaining a culture that is customer centric in every way.
  • Support driving of change and continuous improvement initiatives, to create and maintain long term customer relationships. 
  • Drive and support understanding of customer needs and align our offer / proposal to customers and prospects.
  • Actively support in the development and maintenance of an effective customer service / ethos and experience, in line with internal KPI’s. 
  • Set, measure, track, coach and motivate the team towards achievement of business sales/targets and team KPI’s 
  • Support and liaise with internal stakeholders on all People Management matters including: Recruitment and Selection, Performance Management, Learning and Development, Reward & Recognition. 
  • Lead and take accountability for Wholesales and EDI order placement.

 

Skills and Qualifications - Essential

  • Minimum of 2 years Customer Service / Telesales experience at Team Lead or Manager level
  • Demonstrated people management experience 
  • KPI development, measurement and evaluation 
  • SAP / CRM / C4C / BI experience
  • Customer Centric mindset
  • Commercial Acumen
  • Effective leadership and influencing skills 
  • Demonstrated ability to drive change, high performance and results

 

Skills & Qualifications - Desirable:

  • Previous FMCG/ Food industry experience 
  • Technology and process change and implementation 
  • Budget management
  • Learning and development programme design and delivery
  • Degree qualified in a business or marketing discipline
  • People Management / HR qualification 

Your Application

If you are interested in applying for a position in ARYZTA please submit your complete application documents (CV and motivation letter). We are looking forward to receiving your application on http://www.aryzta.com/aryztacareers.

 

ARYZTA is an Equal Opportunity Employer