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SAP Cloud for Customer (C4C) Business Analyst


Dublin, IE

Shift Type:  Technology

Working with Us

We are a growing, fast-moving global company that takes a lot of pride in our high quality, delicious food and in our leading position as the world's number one frozen bakery.


We recognize that our continued success depends on the quality, commitment and professionalism of our people so we embrace and reward new ideas and hard work. We are always looking for smart, motivated people who are ready to contribute to our evolving story and create satisfying outcomes for our valued customers. ARYZTA is for people who are passionate about what they do and doing it well.



A new opportunity has arisen for the role of SAP Cloud for Customer (C4C) Cloud Business Analyst to join ARYZTA. This is a permanent position will report to the Business Applications Manager and will be based in Grange Castle, Clondalkin, Dublin 22.

Are you an experienced SAP based CRM IT professional and see yourself working with our best people on global projects, creating and enabling new business practices or developing new technology platforms to support our business? If so, then we want to hear from you! 


Key Accountabilities of the role:

  • SAP Business Analyst to help drive the delivery of initiatives within the CRM functional areas utilizing primarily SAP’s Customer Experience Suite of products
  • Gain understanding of the ARYZTA SAP processes, configuration and enhancement points in place across our various divisions and being able to help in the support of these.
  • Help design, develop and deliver enhancements in the form of specific projects and change requests.
  • Participate on multiple (and sometimes concurrent) implementation and continuous improvement projects, including: Help Definition of scope, based on workshops with business representatives and knowledge of existing core model.
  • Definition of blueprint and securing sign-off by relevant process representatives from the business.
  • Leading build activities including configuration, investigation of enhancement points and definition of technical programming specifications etc.
  • Defining and supervising build and test cycles, and supporting training content material preparation.
  • Leading cut-over planning and execution and providing initial high-attention post-live support.
  • Develop relationships with Business Unit management and Key Users to drive the effectiveness of the primarily SAP based Customer Experience suite solutions.
  • Develop feasible implementation plans by resource type.
  • Design and deliver value-added systems initiatives to drive business value.
  • Coordinate with the various resources to ensure a timely implementation.
  • Delivering progress report to the business unit and IT management teams.
  • Compliance with ARYZTA documentation standards.
  • Provide SAP Customer Experience suite expertise to respond to business requirements.
  • Provide Support to business teams in the resolution of complex support calls escalated by them.
  • Support user acceptance testing in both Commerce and Sales Cloud Solutions
  • Potentially international travel to project locations may in time be required as part of the role.

Qualifications & Experience Required

  • Minimum of bachelor’s degree in IT or related discipline.
  • SAP Customer Experience Suite certifications across any/all of the modules but specifically SAP Sales Cloud, SAP Service Cloud and SAP Commerce Cloud
  • Experience in hands-on configuration and implementation roles within SAP Sales Cloud module.  
  • Proven track record of successful project delivery
  • Basic SDK coding knowledge a benefit
  • Experience of SAP ECC and non-SAP integrations using SAP CPI / SAP PI would be a benefit
  • Experience working with both internal and external teams to deliver on project goals and objectives


In return to your experience we offer:

  • The opportunity to join a leading, dynamic and growing global food Company;
  • An attractive remuneration package;
  • 22 days of annual leave that grows with service;
  • Work alongside and learn from some of the most talented people in the industry;
  • Great team environment and supportive culture;
  • Subsidised canteen / restaurant;
  • Free car parking;
  • Bike to work scheme;
  • Company pension;
  • Gym onsite.


Your Application

This is your chance to take on new challenges, explore your growth potential, and be part of something exciting! If you are interested in applying for a position in ARYZTA please submit your complete application documents (CV and motivation letter). We are looking forward to receiving your application on http://www.aryzta.com/aryztacareers. ARYZTA is an Equal Opportunity Employer.